Return Policy and Refund Information

Thank you for choosing Ecowipes! Your satisfaction is our priority, and we want to ensure a smooth experience with every purchase.

Return Eligibility:

• Items must be returned within 30 days of delivery.
• Products must be in their original condition with all tags and packaging intact.
• Items with signs of use or damage may not be eligible for a full refund.

How to Initiate a Return:

1. Log in to your Ecowipes account on our website.
2. Navigate to your order history and find the item you want to return.
3. Select “Initiate Return” and follow the provided instructions.

Refund Process:

• Refunds are processed within 2 business days after we receive and inspect the returned item.
• Original shipping fees may not be refundable, and return shipping costs may apply, unless the return is a result of our error.

Defective or Damaged Items:

• If you receive a defective or damaged item, please contact our Ecowipes Customer Service within 14 days for prompt assistance.

Refund Methods:

• Refunds are issued to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to reflect in your account.

Exchanges:

• Currently, we do not offer direct exchanges. For a replacement, we recommend returning the item and placing a new order.

For any assistance, please don’t hesitate to contact our dedicated Ecowipes Customer Service at info@eco-wipes.com.

Thank you for choosing Ecowipes for your eco-friendly needs!